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Support & Contact

Use the Activity Log tab to contact your Relationship Manager directly during onboarding and track all support responses in one place.

How to Contact Support

Use the Activity Log as your primary support channel during onboarding. This keeps your conversation linked to your application and lets your Relationship Manager review the exact stage, request, or pending action.

  1. Open your Application Status Dashboard.
  2. Go to the Activity Log tab.
  3. Find the activity entry related to your issue or the latest update from JPSL.
  4. Add your message for the Relationship Manager.
  5. Include the required details and submit your response.
  6. Return to the Activity Log to check replies, share updates, and continue the conversation.

What to Include in Your Message

Share these details so your Relationship Manager can help you faster:

  • The stage where the issue occurred
  • A short description of the issue
  • The exact error message shown on screen, if any
  • The document name if the issue is related to an upload
  • A screenshot, if it helps explain the issue clearly

When to Use the Activity Log

Use the Activity Log to:

  • ask questions about the onboarding steps
  • respond to queries raised by JPSL
  • request clarification on documents or form fields
  • follow up on a pending review or approval
  • share updates requested by your Relationship Manager

If You Do Not See a Response Yet

Check the Activity Log regularly for updates from your Relationship Manager. If more information is required, reply in the same thread so the full context stays attached to your application.

Related Pages

Updated about 9 hours ago